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01 - Where is Floricolor located?
02 - How do you ship your Albums?
03 - Do your prices include print and binding?
04 - What is the minimum/maximum number of spreads for your Albums?
05 - Are Studio Sample Albums discounted?
06 - Does Floricolor provide Album Cover swatch samples?
07 - What is your turnaround time?
08 - How do I order my Floricolor Albums?
09 - What color profile do you recommend?
10 - Do you color correct my files?
11 - How can I get access to pricing information online?
12 - How can I show your products to my customers?
13 - Are all of your products made completely in house?
14 - What forms of payment does Floricolor accept?
15 - What is the best way to protect my Album?
16 - What should I do if my Album is damaged when I receive it?
17 - Can I change my Album order after it has been placed?
18 - Do you service international customers?
19 - Do you have warranty?
20 - From when will my order be validated and am I liable to pay?
21 - For how long will Floricolor keep my order's files stored?
22 - VIES does not work. What is the problem?
23 - How should I number my files to make sure they are printed in the correct order?
24 - What are the estimated turnaround times for processing and production during the peak times of the year?
25 - How do I change my Customer data and shipping address?

 
 
 
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01 - Where is Floricolor located?
We have our 6000m2 producing centre facilities in Porto, Portugal.



02 - How do you ship your Albums?
We ship our Albums via UPS worldwide.



03 - Do your prices include print and binding?
Our prices include print and binding.



04 - What is the minimum/maximum number of spreads for your Albums?
Albums and Parent Albums: the minimum number is 6 spreads (12 pages) and the maximum is 40 spreads (80 pages).
Books: the minimum number is 6 spreads (12 pages) and the maximum is 25 spreads (50 pages).
Pocket Books: the minimum number is 5 spreads (10 pages) and the maximum is 50 spreads (100 pages).



05 - Are Studio Sample Albums discounted?
Yes. Floricolor would like to offer you 50% discount in all Sample products. You don't have to worry with what to write our where to put it. When ordering your Sample through FOS 3 (Floricolor Ordering System) you will only have to select the "Sample" option. We will after add to each product a sample stamp. This stamp will say: “Sample. Not for resale, Sample only”. In what concerns Books the Stamp will be printed or engraved on the cover or back cover.

Sample discounts cannot be combined with other campaigns or discounts happening simultaneously.

See the "Sample Policy" on the last pages of our Price List to know which products cannot be ordered with sample discount.

Floricolor makes this discount so that photographers can diversify and renew their product samples and, consequently, increase sales. We reserve the right to cancel orders that do not serve this purpose.



06 - Does Floricolor provide Album Cover swatch samples?
No. However you can purchase a Sample Material Catalogue with your logo printed on the cover, plus 18 material samples.



07 - What is your turnaround time?
Production times vary depending on the type of product and can be consulted in our catalogue or website. The time needed for the carrier to deliver your order is not included in the announced production deadline. In order to count the production time, the first working day following the sending of the files should be considered. Even so, the files received must be in perfect printing condition (quantity and measurements). In extraordinary cases of technical breakdowns, stock rupture, pandemic, natural disasters and/or causes external to Floricolor, these will not be counted in the production time. Therefore, we cannot assume any kind of reimbursement or responsibility for the delay.



08 - How do I order my Floricolor Albums?
You should create a client’s account which will allow you to use our FOS (FTP) to order and upload your files.



09 - What color profile do you recommend?
sRGB is the best color profile for photographic printing.



10 - Do you color correct my files?
It’s very important to have your monitor color corrected as we print without adjusting your look and style. Every photographer has a slightly different branded look that is unique to their studio. Please ask us for the Calibration Proof and download the file available on the website to adjust your monitor.



11 - How can I get access to pricing information online?
The first step should be the registration on Floricolor's website, in "New Client ". After that, your registration will be validated and you will be sent the access codes that will allow you to download the price list. The approval of the registration will take a maximum of 48 business hours. Floricolor is dedicated exclusively to marketing products to professional customers, so only these can have access to this information. Floricolor reserves the right to cancel the account and permanently exclude any customer who makes the price list public or share it with third parties.



12 - How can I show your products to my customers?
Our catalogue was made thinking on this issue. You can download it and show it to your customers as it has no prices shown.



13 - Are all of your products made completely in house?
Yes, the only product that is not made by our team is the Bag.



14 - What forms of payment does Floricolor accept?
With the update of FOS to the version 2.0 the payment of all orders is made exclusively online with Credit Card (Mastercard or Visa) or PayPal.



15 - What is the best way to protect my Album?
The most effective way to ensure your albums longevity is to store it away from food and liquids, the direct sun light and far from too warm or to cold and humid places. Every product will have the Instructions for Use with it.



16 - What should I do if my Album is damaged when I receive it?
Within the production process there are several stages of quality control. However, due to the artisanal nature of the production, there may be slight variations in the color of the materials and manufacture of the products that are considered to be the individual personality of each of them. However, if there is any incidence, you should photograph the product and the packaging where you received it, within a maximum of 24 hours after reception, and send the images by WeTransfer to the email geral@floricolor.pt so that we can rectify the problem as soon as possible.



17 - Can I change my Album order after it has been placed?
Due to the custom nature of our products, your order cannot be cancelled once it has been placed. However if you notice that you have made a mistake please contact us immediately through geral@floricolor.pt and we will do all we can to help you.



18 - Do you service international customers?
Absolutely! Although we may have different products, Price List and currency depending on each country, but we can ship anywhere in the world.



19 - Do you have warranty?
All our Albums have lifetime warranty if the instructions of the best way to protect your Album are complied.



20 - From when will my order be validated and am I liable to pay?

After sending the files your order is validated. If you have questions about the price, previously consult our Price List. Any changes or cancellations will only be accepted in writing and immediately after uploading the files, otherwise you will have to bear the costs of the order production process to date of the request for cancellation and/or changes.



21 - For how long will Floricolor keep my order's files stored?
For storage reasons, order's files are automatically eliminated from Floricolor's servers 7 days after the order is complete. For this reason Floricolor is not responsible for returning the files or warrant its reprinting. If you want to receive your order's design you must request it by email to your account manager within the mentioned period. Regarding the projects designed in Floridesigner, please note that they can only be kept for a period of 4 months.



22 - VIES does not work. What is the problem?
The VIES validation system does not belong to Floricolor and therefore it is not controlled or supervised by us. Here is an explanation provided by the European Commission about the operation of this system:

The Commission´s web site is a real-time system which checks the validity of VAT identification numbers against the databases maintained by Member States. In other words, when you check a number, it is the database of that Member State that is being checked.
Some parts of the system may be unavailable at certain times due to the necessity to back-up the Member States' databases.

This is a known problem, and the Commission is working with Member States to ensure that the length of time that their databases are down for updating is kept to a minimum.

Despite the existence of the limitations mentioned above, the validation of VAT numbers of all customers inside the European Union is legally mandatory. For this reason, we regret that this service may not be available at any time and we ask that you continue to try to place your order.

We would like to remind you that VIES is the only official and legal platform to verify and validate VAT numbers.

More information: http://ec.europa.eu/taxation_customs/vies/faq.html?locale=en



23 - How should I number my files to make sure they are printed in the correct order?
If you didn’t use Floridesigner to design your Album, always name your files with 3 digits (example: 001.jpg, 002.jpg, 003.jpg, 009.jpg, 010.jpg, 011.jpg, …) according to the correct order in which your album should be printed.



24 - What are the estimated turnaround times for processing and production during the peak times of the year?
Peak times: At peak times of year, especially the end-of-year holiday season, our sales volumes increase 3-4 times. Our staff push hard to get the work out, but our service times do extend. We will update this page with any changes, but from October to December our times do extend out after cut off orders are processed. While our cut-off dates are "guidelines, not deadlines", we recommend finalising your end of year orders as early as possible.



25 - How do I change my Customer data and shipping address?
Whenever you want to change your Customer data or shipping address, you should send an email to your account manager requesting the alteration. Only in this way will the change be valid and taken into consideration for future shipments. Therefore, Floricolor does not assume any delays or losses caused by non-compliance with this standard.


 
   
     
 
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