Terms and Conditions

Terms  and Conditions

The access and use of our website, as well as our products and services are under the conditions presented next.

By using this website, the customer agrees with the conditions of use, that can be occasionally updated. We advise you to visit this page regularly to be informed of any updates on these terms and conditions.

FLORICOLOR is a registered brand, property of Floriano da Costa & Gavina Lda, NIPC 501 245 596, Rua de Cidres 1586, 4455-442 Perafita, Matosinhos, Portugal.

Access to this site is allowed on temporary basis and we reserve the right to withdraw or change services without prior notice.
We are not responsible if, for any reason, this website is unavailable for a certain period of time and we may occasionally restrict access to some areas of it.

FLORICOLOR is not responsible for damages or losses that may arise from the use of any information contained in this website.

Some links on this website may redirect the customer to external websites. By clicking on these links, you are leaving FLORICOLOR’s website. Because we have no control over these websites, we are not responsible for the material in them.

To place an order, the customer must be at least 18 years of age and provide true data that allows the successful processing of orders.

For all purposes, FLORICOLOR considers that a company is identified and individualized by the connection between its social designation, registered office and collective identification number.

To be a FLORICOLOR customer you must agree to our Privacy Policy.

By placing an order with Floricolor, you acknowledge that the company reserves the right to charge for the services provided and to change it’s price list as considered adequate announcing these changes on the website or applications. By using the services you will be responsible for paying any applicable fees.

With FOS 3.0 (Floricolor Ordering System) the payment of all orders is made exclusively online using credit card (Mastercard or Visa) or PayPal.
The customer agrees to support all expenses related to his orders and purchases (including any taxes applicable, at the rates in force at the time of the order).
FLORICOLOR will automatically charge shipping costs to the final destination.

Orders to be delivered outside of Portugal may be subject to the payment of taxes at the arrival to the destination country.
Once customs taxes are different in every country, you must contact customs services to obtain more information.
Please note that you are considered the importer and must comply with all laws and regulations of your country.

After receiving an order and once the payment is validated, FLORICOLOR’s products are shipped after it’s production time has ended. The turnaround time is counted on business days and may be different from product to product.
Turnaround times may be consulted in our catalogue.

FLORICOLOR ships worldwide. Please contact us if you’d like to ship to a destination that is not mentioned in our shipping list.

Any rights, duties and taxes that may be applied must be paid by the recipient at the time of delivery.

Deliveries are usually completed in a period that may be between 1 and 8 business days after shipping.
For addresses in distant locations, please consider some additional delivery time.

Prices can be found published on your reserved area, at the moment of purchase, on the invoice or through previous contact with us. 

Floricolor guarantees satisfaction with the manufacture of your order. Within the production chain there are several steps of quality control. However, due to the artisanal nature of the business there may be slight variations in the color of the materials and the manufacture of the products which are considered as their individual personality.

In the remote event of any damaged order or manufacturing defect contact us through your account manager or directly to geral@floricolor.pt on the first business day following the reception of the order with pictures of the defect found.
We will correct the situation.

When an order is placed, due to the high level of personalization in each products, Floricolor cannot cancel it and/or refund the amount spent. Except for the cases expressly described in this returns and refunds policy (any damaged or defective product) we can not accept returns.

Please note that each product ordered from our company is individually produced by different equipments and employers. There may be slight differences between different prints and binding of similar products. We work hard to keep our products as consistent as possible, but the possibility of variations is normal. It is not considered a manufacturing defect and does not justify a new production.

FLORICOLOR’s responsibility is limited to the replacement of damaged products without being obliged to pay compensations for delays or collateral damages.

Your product/design is absolutely yours: FLORICOLOR doesn’t send proofs, edits or changes the content of your files.
This way, there are limitations to the warranty of the products that include:

- Typographical or grammatical errors, unfinished texts or any texts with errors;
- Low resolution of files that may compromise the printed product;
- Design specifications, including product size, organization, style, color and layout;
- Any other creative choices related to the product.

This means that it is your responsibility to review the product’s design before uploading the content for production.
We strongly recommend that you review and ask others to review the design before sending it.
The use of our services assures that you agree to not submit any content without thorough revision and that you are certain that the files uploaded are ready to be printed.

The content of your products is entirely your responsibility and you must ensure that it doesn’t violate the rights of privacy, publicity, copyright, or any other rights of individual persons or entities. Content includes texts, files, design templates, images, photos and other materials.

It is expressly forbidden to include "Published by Floricolor" or any other reference that directly or indirectly suggests or implies that Floricolor is the publisher of the products that you created using the services of the company, without prior authorization.

Products are printed specifically after ordered and we do not store products therefore we cannot accept returns or refunds for any other reason other then the described above.

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